Case Management Services
Armedia has experience with very large government Case Management programs, including the Federal Bureau of Investigations. These Case Management initiatives involve very complex business processes implemented on DoD 5015 compliant Enterprise Content Management platforms such as EMC Documentum, Alfresco, IBM FileNet, or Oracle UCM. Armedia’s Case Management Services leverage an architectural framework to speed the delivery and reduce the maintenance of your case management initiative.
Armedia has the experience and expertise to manage the entire Software Development Lifecycle for such major initiatives. Armedia partners with its clients to implement its SCIO process to achieve Case Management results!
SCIO Process
- Strategy ? Develop a project vision and roadmap consisting of phases that add incremental business value
- Coordination ? Incorporate the appropriate stakeholders in each phase of the initiative
- Implementation ? Design and develop the necessary functionality for each phase while staying focused on the Final Operating Capability (FOC)
- Operation ? Support the application in production and manage the change management process as multiple code bases may exist
Higher productivity. Lower risk of lost information.
- Higher productivity of users
- Faster assembling of information
- Reduced risk of lost information
- Increased workload capacity
- Improved sharing of information
- Automated business intelligence
- Faster case closure rate
- Better supervisory oversight and visibility into agent workload
- Statistical reporting on accomplishments
Case Studies
Armedia delivered a robust case management system that helps our government track and capture people and organizations that pose threats to our national security. This system, built on EMC Documentum, integrates with various COTS applications to provide a unified system for capture, workflow, analysis, search, reporting, and retention while maintaining strict security.
