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What Happens Between FOIA Intake and Final Disclosure?

A FOIA request looks simple from the outside. Someone asks for records; the agency hands them over. The reality between those two moments is where the work and the risk actually live. Understanding that middle stretch is the difference between a program that meets its...

Case Management Was a System of Record. AI Agents Make It a System of Accountability.

For most of its history, case management software has answered one simple question: where does the work live? A FOIA request arrives, a benefits appeal gets filed, an investigation opens — and the system’s job was to hold that case, move it through a workflow, and...

Five Systems, One Caseload: The Real Cost of Case Management Sprawl

No agency ever decided to run five case management systems. They accumulated them. The FOIA tool came out of the records office, funded in a year when the backlog got attention. The complaint system was purchased by EEO, or by the Inspector General, on a separate line...

AI Redaction in ArkCase: Faster Reviews, Defensible Decisions

Redaction is where public records work slows to a crawl. A single FOIA request can generate thousands of pages of emails, attachments, reports, and multimedia and every one of them has to be reviewed for personally identifiable information, deliberative content, law...

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What Happens Between FOIA Intake and Final Disclosure?

Case Management Was a System of Record. AI Agents Make It a System of Accountability.

Five Systems, One Caseload: The Real Cost of Case Management Sprawl

AI Redaction in ArkCase: Faster Reviews, Defensible Decisions

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