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Armedia’s ArkCase Solution Unmasks Unemployment Fraud

by | Nov 3, 2022 | ArkCase | 0 comments

arkcase solution unmask unemployment fraud

“No good deed goes unpunished” is an appropriate phrase for the rampant unemployment fraud that swamped America during the COVID pandemic. Congress passed the American Rescue Plan Act (ARPA) of 2021 to help 57 million American families cope with massive layoffs that swept across the nation because of COVID. While this $2T stimulus package was designed to mitigate the ravages of widespread unemployment, it presented the unscrupulous with a grand opportunity to game the system.

More than 1,000 people have been charged with unemployment crimes, and federal watchdog agencies are escalating their efforts to find and prosecute such financial abuse. The Department of Labor’s (DOL) Inspector General identified fraud that included criminals using the social security numbers of 205,000 deceased individuals and pilfering the names of ineligible federal prisoners while simultaneously filing thousands of claims in multiple states.

The Scope of Unemployment Fraud

The U.S. Department of Labor estimates Americans paid more than $46 billion in fraudulent unemployment claims from March 2020 through April 2022. That amount continues to grow as state and federal agencies get a better picture of this advanced problem.

The Inspector General also found wide cybersecurity gaps, shoddy data-sharing processes, and inadequate funding levels among the 50 states that tried coordinating with federal agencies like the FBI and the DOL. As a result, Uncle Sam soon realized the most cost-effective way to thwart this ongoing criminal enterprise was to unify and integrate state/federal unemployment data whenever possible.

ARPA also targeted $2B for uncovering the full range of unemployment fraud and modernizing federal and state unemployment insurance systems to speed claims processing and improve ID verification.

Thankfully, Armedia has a cloud-based case management solution that can be used to fulfill those urgent requirements. ArkCase helps agencies cope with the surge of unemployed Americans by making data readily available to enhance decision-making that distributes benefits efficiently and effectively verifies claims.

What is the ArkCase Case Management Solution?

ArkCase is a FedRAMP-ready case management solution that is platform-agnostic. Combined with Armedia’s user-centered design Agile delivery approach, ArkCase supports full digital transformation with agility, growth, and operational stability at top of mind.

ArkCase gives enterprises the flexibility to deploy their entire technology stack within a FedRAMP, HITECH, and HIPPA-compliant environment as an on-premise, hybrid, or cloud-based solution. The platform employs RESTful endpoints to facilitate smooth integration with calendar features, email programs, and Directory Services/LDAP.

ArkCase also accelerates digital transformation and application modernization by using an efficient modular architecture that includes Enterprise Content Management, Customer Relationship Management (CRM), and Business Process Management.

The two flavors of ArkCase allow small- to medium-sized businesses to operate a Community Edition (single seat with self-support) or an Enterprise Edition (multiple seats, high scalability, and full support). Both editions provide personalized dashboards, AI/ML predictive analytics, Pentaho reports and analysis, and workflow process charts.

Coupled with Armedia’s deep experience supporting public sector clients, ArkCase is a highly flexible and intuitive platform that will serve government agencies and private institutions for many years.

How ArkCase and Armedia Mitigate Unemployment Fraud

Armedia has an exceptional history of helping federal and state agencies meet regulatory requirements. In addition to providing leading-edge security clearance support for millions of potential government employee candidates, the ArkCase platform manages and verifies worker compensation claims and enables efficient benefit distribution.

This FedRAMP-authorized platform also uses advanced ML and AI data analytics to highlight identity fraud and incorporates Ephesoft Transact, an Intelligent Document Processing (IDP) solution to process and classify documents and images as well as extract data for accuracy.

The ArkCase suite of advanced cloud-based FedRAMP-ready digital services gives state and federal agencies the ability to conduct all the heavy lifting needed to process their hefty backlogs of old unemployment claims while absorbing current workload and future claim surges. This solution also has enterprise-class automated workflows and complex case management systems that:

  •  Collaborate, adjudicate, and synthesize large databases no matter their geographic location
  •  Digitize and analyze databases to find patterns that indicate potential fraud
  •  Provide encrypted protections for Data at Rest (DAR) and Data in Transit (DAT)
  •  Integrate with AWS infrastructure, AI, and ML content libraries
  •  Use analytics to select and transmit personal data (DOB, SSNs, tax records) across all 50 states to prevent claim submission duplications
  •  Present data as visualized patterns (graphs/charts) for easy conceptualization

What Organizations Use ArkCase?

ArkCase provides an adaptive, dynamic open-source case management platform that supports state and federal agencies, universities, and major institutions with practical, real-world employment and public records processing. These organizations gain world-class automation services “out of the box” and can deploy Armedia’s suite of FedRAMP-compliant, cloud-based digital services such as Ephesoft, Hyland Alfresco, OpenText, ZyLAB ONE, and Amazon Web Services (AWS) for IT infrastructure.

As a direct consequence of providing such highly-regarded unemployment fraud protection and prevention services, Armedia’s growing client list represents some of the most important agencies and institutions in the United States and includes:
ArkCase provides an adaptive, dynamic open-source case management platform that supports state and federal agencies, universities, and major institutions with practical, real-world employment and public records processing. These organizations gain world-class automation services “out of the box” and can deploy Armedia’s suite of FedRAMP-compliant, cloud-based digital services such as Ephesoft, Hyland Alfresco, OpenText, ZyLAB ONE, and Amazon Web Services (AWS) for IT infrastructure.

As a direct consequence of providing such highly-regarded unemployment fraud protection and prevention services, Armedia’s growing client list represents some of the most important agencies and institutions in the United States and includes:

The U.S. Equal Employment Opportunity Commission (EEOC)

The U.S. Equal Employment Opportunity Commission processes more than 20,000 FOIA requests yearly. The agency deployed ArkCase to handle FOIA and unemployment information after legacy systems began falling out of service with its speed and cybersecurity.

British Columbia General Employee Union (BCGEU)

As one of the largest unions in Birt British Columbia-Canada, the BCGEU has more than 85,000 members in 550 bargaining units in the public and private sectors. The union represents thousands of members in health care, community social services, education, highway maintenance, casinos, credit unions, municipalities, regional districts, and other employers. It utilizes ArkCase for complaint case management for storing and managing important case information.

Food and Drug Administration – Medical Device Fraud (FDA – Medical)

The Office of Criminal Investigations from the FDA uses a wide range of tools like ArkCase to find and prosecute medical device fraud via a medical device audit app. Cases include importing counterfeit contact lenses from Asia, selling expired LAP-BAND gastric banding systems to doctors, and using non-medical grade silicone for plastic surgery.

Post Regulatory Commission (PRC)

The Post Regulatory Commission is an independent agency providing regulatory oversight of the Postal Agency since 1970 when the Postal Reorganization Act was put into effect. The PRC has utilized ArkCase for the eFiling/eDocket solution for processing and managing information.

The U.S. Nuclear Regulatory Commission (NRC)

The NRC was created as an independent agency by Congress to guarantee the safe operation of radioactive materials while protecting the environment and the people. The NRC is responsible for regulating commercial nuclear power plants and other types of uses of nuclear materials through inspection, licensing, and enforcement of its requirements. It has relied on ArkCase for legal case management for greater insights and advanced workflow automation.

Strengthening Fraud Detection Efforts

Spearheaded by ArkCase, Armedia’s suite of FedRAMP-compliant advanced digital services provides exceptional unemployment claims processing support for state/federal agencies and organizations worldwide. Additionally, Armedia’s secure cloud-based platforms well-position the company to be a genuine thought leader and capable partner in the struggle to help these organizations end current unemployment fraud and enhance our nation’s future fraud detection and prevention efforts.

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