The 5 Key Benefits Of Using Modern Legal Case Management Software

The 5 Key Benefits Of Using Modern Legal Case Management Software

Within the past few decades, IT (information technology) has become a massive part of nearly every organization and office, and it’s difficult to predict how any business can manage their processes and be more productive without the help of the many contributors in the IT field.

For law firms, the right IT emphasis can come in the shape of solid legal case management software.

However, the most common concern in law practices is what value these software solutions can bring in running the legal practice more effectively compared to a paper-based system.

Paper-based systems have existed for as long as the law practice exists. In the past, these paper-based systems have managed to do a really good job. But, times have changed, and with the rise of technology, lawyers are looking for more efficient ways of running their practices.

This is where legal case management software steps in; but, for your law practice to switch to a modern system, you should know the benefits first.

Let’s take a look at some of the benefits that a modern legal case management software such as ArkCase can provide for your law practice.

1. Legal Case Management Software Helps Team Collaboration

legal case management helps team collaboration

Trying to schedule a meeting with several partners can be a headache. You need to compare everyone’s calendar, see when everybody has free time and so on. While there are digital calendars and collaboration platforms, a legal office may find it daunting to use extra software just to schedule meetings.

Using a modern legal case management software can significantly ease the whole process with just a few clicks. You can simply display the master schedule, select the people you need to bring together, and search for the first 30 minutes that is free for everyone concerned. Once you schedule an appointment, the time slot will be marked on everybody’s calendar.

Legal case management software can integrate with your Outlook or any other calendar you use. Some of the advantages are as follows:

  • You can easily create calendar appointments by simply clicking on any day and any time.
  • If an appointment is changed, you can easily move the appointment to the new date and time by dragging and dropping or simply clicking.
  • If you create a conflicting appointment you’ll get a warning message of the timeslot conflict. Goodbye accidental double-bookings.
  • Your assistant can also have access to your schedule and make appointments for you.
  • You will receive automated meeting reminders so you never miss a meeting.
  • Most importantly, you can take an appointment entry, and with just a few clicks you can convert it to a billing entry.

2. Legal Case Management Helps Manage Deadlines & Improve File Organization

legal case management software solution helps managing deadlines and improves file organization

As a legal professional, you know the value of meeting deadlines. Any lapse while managing deadlines can affect the results of a legal case. Using modern legal case management software, you can meet your deadlines more easily.

How is this possible?

Modern systems allow you to include these critical dates at any point in the case management workflow, and the software adds these dates chronologically in the case workflow. This ensures that you never get surprised by an upcoming deadline.

Using a modern legal case management software means you can quickly store and retrieve your clients’ documents. All of the data related to an individual client is stored in one area where you can share all the information about that client. This means you can now access any information about any client with ease.

3. Coordinating Communication & Document Retrieval

with legal case management software is easier to search and find the particular contact when needed

Since you will have all the contact information in one place, it will be much easier to search and find the particular contact when needed. So just think of the time you will save if you could just open the client case and be able to quickly retrieve the address or phone number of a critical witness, whenever you want.

Also, when you are organizing a case, you have to pull data from several different sources. Pleadings and briefs are on your server, emails are in your email system, transcripts are on a shelf… With legal case management software, you can access all of this information from one place. So now when you need to review case information, you can save time (since a big part of the work will be already done for you).

4. Work Anytime From Anywhere

access your client’s documents anytime from anywhere via a secured connection

Almost every modern legal case management software has an online feature. This means you can access your client’s documents anytime from anywhere, via a secured connection. This feature means you can now work from home or from other location. This is a significant benefit if you often travel since you can stay productive and get your job done from anywhere (not just your office).

5. Time Tracking & Billing

legal case management solution can track your time and bill on the go

For today’s on-the-go lawyers, having a legal case management solution that can track your time and bill on the go is essential. Having the ability to track time and bill means you are less likely to lose track of billable time. What you need to do is to simply enter your billable hours and they will be automatically linked to the particular case. This ensures complete transparency of work done and hours billed. Nice and clean.

Key Takeaways

Switching from a paper-based, or an outdated and dispersed digital case management to a modern, integrated legal case management software offers law firms many advantages, and there are many solutions (like ArkCase) that can help you achieve all of the benefits listed above.

A modern case management software will integrate with your current systems and allow you to create business apps that streamline processes throughout the firm.

Modernizing case management will help your law firm save time and resources (while optimizing your current systems).

Also, it can help you improve your visibility in the legal world, so you can focus on keeping your clients satisfied.

Legal case management software offers you:

  • Integration into your current systems
  • Coordinated communication
  • Manageable deadlines
  • Integrated time tracking and billing
  • Improved file organization
  • Consolidated client directory for contact management
  • Consistent case organization for all firm members

Legal case management software draws together your list of contacts, desktop calendar, deadlines and to-do lists, time-tracking systems, document files, and wraps them up into a single package.

Once you embrace modernization and pick a flexible, scalable legal case management system like ArkCase, it is up to the software to look after those things and let you refocus on key issues of running a law firm.

Did this article help you realize the benefits of adopting legal case management software? If so, don’t forget to share it with your colleagues on social media networks. Also, if you have any questions or thoughts, feel free to share them with us in the comments section below.

Automated ATIP Software Solution: Why Canadian Government Agencies Should Consider Updating

Automated ATIP Software Solution: Why Canadian Government Agencies Should Consider Updating

 

ArkCase ATIP Solution Dashboard Screenshot

The Access to Information and Privacy Act (ATIP) of Canada came into effect in 1983. With this act, under the control of a federal government institution, Canadian citizens, permanent residents, or other individuals or corporations in Canada have the right of access to information. This act defines the procedures for processing ATIP requests including deadlines for response and the circumstances under which government agencies can withhold information.

The Information Commissioner was created to investigate complaints about non-compliance with the act’s requirements.

The government recognizes ATIP as an essential element of democracy, transparency, and openness. Even so, according to the Information Commissioner, federal agencies are struggling to keep up with that transparency.

Old Age: The Root Cause of ATIP Complaints

According to the Information Commissioner Caroline Maynard, ATIP is very outdated:

“I was surprised by how complex the Access to Information Act was. It’s a very complicated part of the law … and very outdated, unfortunately.”

Bill C-58 should provide a long-overdue update of the ATIP framework that hasn’t seen any changes since its inception. The outdated framework and the growing number of ATIP requests (up 225% in the past 5 years) is placing a heavy burden on government agencies.

The old legal framework accompanied by old software and a growing number of ATIP requests results in a growing number of complaints.

“(We) are struggling to respond to the demand for access. (Institutions) don’t have the resources and we don’t have the technology to respond to that kind of increase,” said Maynard.

It is obvious from Maynard’s statements that Canadian agencies lack a modern technology that could help them respond to all the received requests in a timely manner.

Expedience isn’t the only problem Canadian agencies are facing.

Top Challenges of Canadian ATIP Agencies

Top Challenges of Canadian ATIP Agencies

Let’s start from the very beginning – the submission of requests. Citizens can file for the disclosure of information through an online portal. But online requests can be subjected to security issues, especially when requesting a document from a public space.

Requesting a document from a public space
Image Source:https://atip-aiprp.tbs-sct.gc.ca/

The whole process of submitting a request is very complex, and depending on the type of request, the citizens can easily be overwhelmed with the required documents.

The complex process of submitting a request
Image Source:
https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/request-information.html

Submitting a request to the wrong department is a common mistake, and in that case, most requests cannot be transferred across the institutions.

What happens if i submit my request to the wrong department
Source:
https://atip-aiprp.apps.gc.ca/atip/welcome.do

Security, complexity, and collaboration between departments are some of the key challenges Canadian government agencies are facing today. Since government agencies are working with personal information, data security is the first thing they should think of.

Staffing issues are another problem Canadian agencies are facing on a daily basis. Many federal agencies have reported the lack of staff and expertise needed to process requests effectively. This is one of the major causes of delays. To retain and attract personnel, employees are promoted before they possess the required skills. This lack of knowledge hinders efficiency.

Job classifications vary between departments, reducing flexibility. The skills required to perform in multiple functions is not well-defined.

Budget constraints are another challenge for reducing backlog of requests and resulting complaints. According to the Information Commissioner, the government’s “stopgap approach” to funding is jeopardizing the efforts to clear the backlog of complaints from dissatisfied requesters.

In her latest annual plan, Maynard said, it is difficult to set goals and maintain momentum because of the financial instability her office is facing.

Deadline extensions and search volume are also problematic. The ability for agencies to manage information successfully is key to a sustainable access regime. The speed with which ATIP records are created has outpaced the traditional record-keeping practices. This has a direct impact on the ability for agencies to search and locate records needed to fulfill a request.

As a result, government agencies are increasing deadline extensions, so they can effectively search for the needed information and process massive volumes of documents.

Email communications themselves have added to the number of records processed without adding to their quality.

Government agencies also struggle with the review and redaction of records. Although some agencies use software for this purpose, other agencies are still struggling to manually review and redact requests. Government agencies do know that automated tools help reduce the processing time, but by focusing on up-front cost alone, decision-makers deem these solutions as too costly.

Obviously, there are many challenges government agencies are struggling with. The ATIP process has numerous issues, not surprisingly since the system is over three decades old and administered by a law that has never had a complete overhaul.

What can the agencies do to reduce the time spent on processing requests and still stay in budget?

Invest in a modern yet cost-effective ATIP solution.

ArkCase ATIP Solution: A Modern, Cost-Effective Solution for Canadian Agencies

ArkCase ATIP Solution: A Modern, Cost-Effective Solution for Canadian Agencies

ArkCase provides an adaptive, dynamic open-source case Management platform to support your ATIP needs. ArkCase for ATIP reduces the time spent on request processing and improves the effectiveness of the entire process, increasing efficiency throughout the entire public request lifecycle: from submission to final response and delivery of the requested documents.

The ArkCase ATIP solution is created to meet all the requirements to provide the necessary security.

Here are some of the key features and benefits of the ArkCase ATIP software solution:

1. Automation of the Entire ATIP Process

Processing a vast number of requests is one of the biggest problems government agencies face. To assist in reducing backlogs, the ArkCase ATIP software solution is fully automated and easy-to-use.

From online public request submission to delivery, this solution accelerates and automates processing. No more piles of paper. No more backlogs. No more complaints.

2. One Interface for Communication

The TheArkCase ATIP software solution uses one interface for internal and external communications. This allows fast and easy communication between departments and agencies as well as citizens.

3. Pre-Configured Workflows

When a request is submitted, the ArkCase ATIP software solution stores it and creates a pre-configured secure workflow. The standard format of the workflow makes the whole process easier for staff. With ArkCase’s ‘multi-track and automatic status update feature, ATIP staff will always know when and what they are supposed to do. This makes public request processing much simpler, easier, and faster.

4. Online Submission of ATIP Requests

The ArkCase solution allows online submission of requests. Citizens anywhere can easily request government information.

5. Data Storage & Access to Records

As cloud-based software, our solution stores and maintains all the records and correspondences on a secure AWS cloud infrastructure that meets Canadian security requirements.
This allows employees to have secure access to data from anywhere in the world on any device with an Internet connection.

These are just a handful of features that make the ArkCase ATIP software solution a reliable, scalable, secure, and cost-effective solution.

With the ArkCase ATIP solution, government agencies can significantly simplify request submission and fulfillment. From the online submission of public requests to digital delivery, the ArkCase ATIP software solution improves the process from beginning to end.

This way, government agencies can get more done, in less time, with less manual work, and with fewer complaints to the Information Commissioner’s office.

Let’s Wrap-Up

The purpose of ATIP is to provide Canadian citizens a right of access to records under the control of government agencies. Agencies are facing many challenges that contribute to large backlogs and a huge number of complaints.

The biggest challenge is that most of the agencies still lack the technology needed to effectively accept and process requests in a timely manner.

Luckily, there is a modern, cost-effective solution to their challenges – the ArkCase ATIP software solution. With ArkCase, Canadian agencies can reduce backlogs and get more done, in less time.

I hope that this blog post will be helpful for you as an ATIP department manager or staff member, to see what challenges government agencies to struggle with, and how a solution like ArkCase can help overcome those challenges.

If you want to discover more about the ArkCase ATIP solution, or you have any questions or comments, don’t hesitate to contact us.

And don’t forget to share this blog post with your friends on social media networks so they can also see how the biggest challenges of government agencies can easily be solved with one modern solution.

Legal Case Management Landscape Industry Disruptors

Legal Case Management Landscape Industry Disruptors

legal case management industry disruptors

The Legal Sector is a workflow-dependent, document-heavy sector that relies on Legal Case Management software to function properly. These software solutions will have some level of Workflow Management and Document Management. And since the daily work of legal workers is directly tied to the software, how effective is the legal department will depend on how good their Legal Case Management software is.

For that reason, I’ve decided to write about a few must-haves any Legal Case Management software should have.

But, before we get in the software selection details, let’s do a quick test.

Does Your Organization Need A New Legal Case Management System?

Most of the times, organizations fear change because, usually, change is painful and expensive. But the flip side is, how much are you losing by NOT changing systems?

What are all the avoided problems, and what are all the added benefits of using a modern, workflow-oriented Legal Case Management system?

Here’s a short and quick self-test to see if your organization is at a point where you need to start looking for a new Legal Case Management platform:

  • Does your Legal Case Management system allow you to work form any other place and/or device than the computer in your office?
  • Do you still have to organize your files, meetings, and deadlines manually?
  • Do you need to maintain an on-site server so you can run your software?
  • Is the Legal workflow spread across different systems and technologies?
  • Do you contact your clients only by (not always reliable) email?
  • Does your system provide automatic updates of features?

If you answered YES on at least two of these questions, then you may need to start shopping for a new Legal Case Management solution.

Who Would You Call: Established, Disruptors or Startup Case Management Vendors?

Established Legal Case Management systems usually force organizations to adjust their workflows to what the software can provide. This directly affects how legal workers do their daily work, and it’s usually by slowing down people to do their work.

Such externally imposed limitations lead to missed appointments and deadlines, wasted time and effort, etc. And the scary part is, you are aware of it, but you feel caged by the current case management system.

Unlike these established software solutions, innovative solutions in the Legal Sector are more attentive to the needs of end-users, and try to solve workflow problems. This is why these innovative changes are labeled as ‘disruptors.’

Industry disruptors know the pain points of decision makers, so they make sure to match their offer to your situation in such a way that it’s a no-brainer to take their offer.

Disruptors are young enough to really, genuinely care about their clients. On the other hand, they’re mature enough as a business to be able to provide actual, tested, proven value-for-money solution.

Startups that really get things right are too rare. Only 1 out of 100 startups actually live long enough to be a serious contender. They may have an amazing offer. But even they are not sure if they’ll be around to support their own product, 5-10 years down the road. This makes Startups a bad idea for Legal Case Management alternatives.

If you have the time and resources to dig deep and interview tons of these startups, you may actually find a gem of an offer. But… that’s a big IF. And you won’t want to be responsible for a software purchase decision that ends up having no company to support it.

Here are a few tips on how to conduct your search. It’s mostly aimed at Industry Disruptors companies. I wouldn’t dare giving tips on choosing Startup offers. It’s far too volatile of a market. I’m offering the safe route to a good choice, without depleting your company’s bank account with an established (read: overpriced) offer.

Must-Haves Of Your New Modern Legal Case Management Software

must haves of your new modern legal case management software

An obvious disclaimer, before we get started on this topic: This is not an exhaustive checklist. I’m not attempting to offer an exhaustive, works-everywhere checklist that you can print out and follow through.

There are far too many variables and each company will need to do their own homework. What I’m offering here is just basic direction of thinking. And more importantly, identifying where not to look for a solution.

An acid test of which offer is a good match.

Let’s get started.

1. Workflow Automation

The first thing to do when choosing a Legal Case Management system is to make sure it guarantees Automation of the entire process.

You won’t want to have to resort to group emails to let everybody know what’s the next step in any Legal Case. You’ll want the system to do this automatically. And you’ll want to be able to easily automate what happens on each stage, and who gets notified when.

Automation of the Legal Case Management will contribute to the reduction of time and effort your staff invests in each Legal Case. It also clears out peoples Inboxes, but more on this topic lower in this text.

2. Point and Click Workflow Customization

Another very important feature you should look for in a Legal Case Management System is the ability to customize workflows with minimal effort and minimal technical knowledge.

This feature will help you determine priorities, outline stages and roles in the process, and build all that into the system without a need of writing any software code.
This dramatically simplifies the process and saves time and effort. No need to call a software developer, no need to be tied to a retainer contract with any company. And most importantly, all it takes for workflow customization is basic computer literacy.

3. Automatic Status Updates

A feature you definitely want to have as a part of your new Legal Case Management software is the ‘Automatic Status Update’ for each step of the process.

This feature will help you to easily track what role is assigned to which employee and what’s the status of the given task. Also, your employees will always know their role in the process and your clients will be timely updated about their case status.

This feature significantly simplifies your company organization and improves your end users’ experience.

4. Calendaring and Deadline Organization

One of the most important things in any Legal department is efficiently handling deadlines associated with Legal Cases. Missing deadlines and meetings with clients are mistakes that successful legal organizations can’t afford.

For that reason, when choosing a Legal Case Management system, make sure it includes this feature. It will help you to add deadlines and meetings related to each case in your calendar and automatically add them to your employee’s calendar.

This feature will help you stay organized, save time, and improve your customer experience.

5. Centralized Database

Having all of your clients’ information in one place is a must-have for every Legal Department. That’s why it’s important to find a Legal Case Management System which stores all client information (including case description, contact information, notes of the case, etc.) in one centralized database.

This Centralized Database approach will improve the organization and management of client information. It will allow for easier and faster access to data, from any device that has an internet connection, from anywhere in the world.

6. Reliable Communication and Collaboration System

Working with so many clients and on tons of Legal Cases requires a lot of communication and collaboration.

This can get very messy if you don’t have a reliable system for communication and collaboration between people, departments and organizations. This is a very good reason to look for a modern Legal Case Management software that has this collaboration capability out-of-the-box.

This feature will help you to stay organized and respond to your clients on time while saving your employees tons of time and frustrations.

As I said above, this is not an exhaustive checklist for choosing a modern Legal Case Management software. But, if you don’t know where to start from, these must-haves are a good starting point.

While still here, to spare you some research and time, you can take a look at this article and see how using an ArkCase Case Management solution can help your organization improve efficiency and client service.

Let’s Wrap Up

representation of established vendors, startups and industry disruptors

Keeping up with the ever-growing Legal Cases means that you need a Legal Case Management software that can follow your pace and effectively answer to all of your requirements.

Established vendors are choosing to keep their Status Quo, and Startups can’t promise they can survive in this competitive industry. So, the best thing you can do when shopping for a modern Legal Case Management software is to rely on Industry Disruptors.

I know that choosing the right innovation can be challenging, but not accepting beneficial industry changes means ignoring the needs of your staff – a mistake no organization can afford.

I hope that my checklist will be a good starting point when researching for a modern Legal Case Management software. But, if you still don’t know where to start from, take a look at our Blog, and see if our modern Legal Case Management Software Solution for ArkCase will be a good fit for your organization.

Or simply contact us. We’re enthusiastic about helping organizations improve their workflows using reliable, cost-effective case management solutions.

AI-Powered Transcription Services Showdown: AWS vs. Google vs. IBM Watson vs. Nuance

AI-Powered Transcription Services Showdown: AWS vs. Google vs. IBM Watson vs. Nuance

transcription services AWS, Google, IBM, Nuance

In one of my previous blog posts, I touched on the topic of AI-powered transcription services on the market. There, I introduced the idea that, with this pace of multimedia production, traditional, human-powered transcription services is not the solution.

In the past 2 years, we’ve produced 90% of all the data our civilization has. At this pace, and a 9:1 ratio of transcribing multimedia files, human-powered transcription is simply impossible to keep up. It’s too slow, too expensive, too prone to error, and too vulnerable to data leaks.

Just like hiring an army of workers to dig a perfectly straight ditch of a 1000 miles is not the best option, we need to start thinking of how machines can help.

In this blog post, I’d like to dig a bit deeper and do better coverage of the 4 major transcription services: Amazon, Google, IBM, and Nuance. They are all good players, however only one can fully respond to all of your specific needs.

To help you choose the best transcription service provider, let’s make a little comparison between the four.

My Comparison Methodology

I’ll be covering the four providers from several different angles, so you can get a more comprehensive understanding of their value proposition for your specific needs. Here are the different angles I’ll be covering:

  1. Speed. The speed of a transcribe platform is a crucial factor. Given enough time, everyone could transcribe a multimedia content, but the point of the existence of platforms like these is to make that time as short as possible. But in some cases, speed may not be the ultimate, deciding factor. Some companies will be better off with a slower but more accurate solution.
  2. Accuracy is paramount to a transcription platform. Very often the worth of the transcription platform is measured by its accuracy. If the platform gives you a transcription that needs additional edits in punctuation and speakers, then that platform my friend hasn’t done much of the job for you. But again, in some cases, companies that have large amounts of transcripts, they’ll be better off with a slightly less accurate, but much cheaper solution.
  3. Price. No matter if you are a small company or a well-established vendor moving the market, everyone cares about costs. How much of a deciding factor this will be, depends on how large your budget is, and how important the other two metrics are.

Now that I’ve introduced the software packs and the methodology of comparing the 4 transcription services, let’s get started.

Amazon Transcribe Service

Amazon Transcribe

In trying to keep up the pace with the evolution of language, Amazon Transcribe platform is continually learning and improving. AWS Transcribe platform is designed to provide fast and accurate automated transcripts for multimedia files with varying quality.

Currently, Amazon’s transcription service is able to process multimedia content:

  • Duration: maximum 2 hours,
  • Custom Vocabulary: maximum 50 KB file size
  • Sampling rate: from 8KHz (telephony audio) to 48Kh
  • Languages: English and Spanish
  • Formats: In WAV, mp3, mp4, FLAC

Thanks to AWS processing prowess, Amazon Transcribe is doing transcription at an astonishing speed.

The best thing about Amazon Transcribe is the accuracy of transcriptions. AWS has been the world’s most comprehensive and broadly adopted cloud platform for the last 12 years. This experience can be seen in the accuracy Amazon Transcribe shows in their results.

Namely, unlike other transcribe services, Amazon transcribe platform produces texts that are ready to use, without a need for further editing. To achieve this, AWS Transcribe pays special attention to:

  1. Punctuation. Amazon Transcribe platform is capable of adding appropriate punctuation to the text as it goes and formats the text automatically. This way producing an intelligible output which can be used without further editing.
  2. Confidence score. AWS Transcribe makes sure to provide a confidence score which shows how confident the platform is with the transcription.
    This means you can always check the confidence score to see whether a particular line of the transcript needs alterations.
  3. Possible alternatives. The platform also gives you an opportunity to make some alterations in cases where you are not completely satisfied with the results.
  4. Timestamp Generation. Powered by deep learning technologies, AWS Transcribe automatically generates time-stamped text transcripts.
    This feature provides timestamps for every word which makes locating the audio in the original recording very easy by searching for the text.
  5. Custom Vocabulary. AWS Transcribe allows you to create your own custom vocabulary. By creating and managing a custom vocabulary you expand and customize the speech recognition of AWS Transcribe.
    Basically, custom vocabulary gives AWS Transcribe more information about how to process speech in the multimedia file.
    This feature is very important in achieving high accuracy in transcriptions of specific use such as Engineering, Medical, Law Enforcement, Legal, etc.
  6. Multiple Speakers. AWS Transcribe platform can identify different speakers in a multimedia file. The platform can recognize when the speaker changes and attribute the transcribed text accordingly. Recognition of multiple speakers is handy when transcribing multimedia content that involves multiple speakers (such as telephone calls, meetings, etc.).
    AWS Transcribe platform also allows you to specify the number of speakers you want to be identified in the multimedia file. The platform allows identification of up to 10 speakers.
    The best performance can be achieved when the number of speakers you require to be identified, matches the number of speakers in the multimedia content.

The best part of Amazon Transcribe, unlike the other transcription services we discuss, is that you pay-as-you-go based on the seconds of audio transcribed per month.

Amazon Transcribe API is billed monthly at a rate of $0.00056 per second. Usage is billed in one-second increments, with a minimum per request charge of 15 seconds.

Thanks to all of these features, Amazon Transcribe service may be considered as highly accurate transcribe service. With its speed, accuracy, and price this transcribe service is one of the best, if not the best player in the game.

Google Speech-To-Text

 

Google speech to text transcription services

Google Speech-to-Text is available for multimedia content from different lengths and duration and returns them immediately. Thanks to Google’s Machine Learning technology, the platform can also process real-time streaming or prerecorded audio content including FLAC, AMR, PCMU, and Linear-16.

The platform recognizes 120 languages which makes it much more advanced than Amazon Transcribe platform.

However, despite this, Google still falls short on accuracy and price, compared to Amazon Transcribe platform.

Google Speech-to-Text accuracy improves over time as Google improves the internal speech recognition technology used by Google products. It includes:

  1. Automatic identification of the spoken language. Google employs this feature to automatically identify the language spoken in the multimedia content (out of 4 selected languages) without any additional alterations.
  2. Automatic recognition of proper nouns and context-specific formatting. Google Speech-to-Text works well with real-life speech. It can accurately transcribe proper nouns and appropriately format language (such as dates, phones numbers).
  3. Phrase hints. Almost identical to Amazon’s Custom Vocabulary, Google Speech-to-Text allows customization of context by providing a set of words and phrases that are likely to be met in the transcription.
  4. Noise robustness. This feature of Google Speech-to-Text allows for noisy multimedia to be handled without additional noise cancellation.
  5. Inappropriate content filtering. Google Speech-to-Text is capable of filtering inappropriate content in text results for some
  6. Automatic punctuation. Like Amazon Transcribe, this platform also uses punctuation in transcriptions.
  7. Speaker recognition. This feature is similar to Amazon’s recognition of multiple speakers. It makes automatic predictions about which of the speakers in a conversation spoke which part of the text.

Google Speech-to-Text costs $0.006 per 15 seconds, while the video model costs twice as much, at $0.012 per 15 seconds.

Considering the speed, price, and accuracy, Google Speech-to-Text is definitely among the best in the industry. However, its features are mostly based on language instead of meaning and inference. Which for now, gives Amazon Transcribe advantage in the game.

But, let’s move on and take a look at the other two transcription services.

IBM Watson Speech-To-Text

 

IBM Watson Speech to text transcription software

IBM Watson Speech-to-Text can transcribe speech form 7 different languages. However, the service does not support all features for the 7 languages. For most languages, it supports 2 sampling rates, broadband or narrowband models. It uses broadband for audio that is sampled at a minimum rate of 16 kHz and narrowband for audio that is sampled at a minimum rate of 8 kHz.

In addition to basic transcription, IBM Watson Speech-to-Text includes voice control of embedded systems, transcription of meetings and conference calls, and dictation of email and notes in a real-time.

When it comes to accuracy, IBM Watson speech-to-text pays special attention to:

  1. Keyword spotting. This feature enables search by a specific keyword. It basically identifies spoken phrases that match specific keyword strings.
  2. Speaker recognition. This feature is available for audio content in US English, Spanish or Japanese.
  3. Word alternatives. This feature enables requests of alternative words that are similar to the words in transcripts by acoustics.
  4. Word confidence. IBM Watson speech-to-text provides confidence levels for each word of a transcript.
  5. Word timestamps. The service also provides timestamps for the start and end of each word of a transcript.
  6. Profanity filtering. This feature censors profanity from US English transcripts.

The IBM Watson Speech-to-Text is priced at $0.02 per minute. This price applies to the use of both broadband and narrowband models.

IBM Watson Speech-to-Text has a wide range of possibilities. When it comes to accuracy, the features above say it all. IBM Watson Speech-to-Text is one of the most accurate transcription services.

However, all of these features do not apply to all languages and even more importantly, some of them come only with the BETA version. This makes IBM Watson Speech-to-Text described as such much more expensive in comparison with the previous two transcribe services.

Nuance Dragon Transcription

Dragon Naturally Speaking text to speech service

Nuance Transcription Engine can easily transcribe messages and conference calls in 43 different languages. The process takes up time according to the length and duration of the message and the traffic on the server.

The service pays special attention to accuracy and for that matter includes the following features:

  1. Multi-speaker identification. Nuance Transcription Engine can recognize and transcribe up to six individual speakers.
  2. Customizable language models. This feature is actually very similar to Amazon Transcribe custom vocabulary. It can identify various names using specialized vocabulary tools.
  3. Intelligent error correction. This transcribe service makes probability‑based suggestions for alternative words when the speech is too unclear to transcribe. This feature is very useful and significantly increases accuracy.
  4. Timestamps. Nuance Transcription Engine provides fully time‑coded and stamped lines which increase the clearance of transcription. Making possible to know who said what and when in a particular case.

Nuance Transcription Engine price is starting at $150 and it’s a lifetime deal.

Although this transcription service is one of the best on the market, when it comes to accuracy, it, however, differs much from the other transcribe services included in this comparison.

The major difference is that Nuance Transcription Engine focuses on transcribing voice messages and industry-specific transcriptions.

To be more specific, the Nuance Transcription Engine is one of the best, if not the best medical transcription software in the world. Which, unfortunately, means that if you are not a part of that industry, the accuracy of your transcriptions will not be as good as that of medical transcriptions.

Let’s Wrap Up

Comparison table of service providers

A research shows that the human brain can remember only 10% of what we read and 20% of what we hear. This is nothing less but an emphasis on the need for deriving value from multimedia content. And AI has proven to be the real deal when it comes to transcribing multimedia content.

Capturing and retrieving information from multimedia content using NLP and Speech Recognition has been the goal of Artificial Intelligence giants for the last decade. And they become more sophisticated every year.

In this comparison, I’ve decided to include only four transcription services which, by my research, are the best ones. I included three factors (speed, accuracy, and price) according to which I was leading the comparison. And based on these factors, I found out that:

  • All four transcription services included in the comparison have some distinctive qualities that give them an advantage over the rest solutions on the market,
  • They are all fast in processing and delivering results,
  • They all show high accuracy of transcriptions,
  • They all offer acceptable prices.

However, not all of them can equally respond to everyone’s needs. Take a good look at the comparison made above and decide which one will meet your needs best.

We at Armedia decided to rely on AWS and integrate Amazon Transcribe as part of our Armedia Legal Module for ArkCase.

What choice you’ll make, depends on your organizations’ requirements.

If you have any questions, do not hesitate to get in touch with us. Our team at Armedia is always at your service.

Armedia Contributing to The Alfresco DevCon 2019 Conference

Armedia Contributing to The Alfresco DevCon 2019 Conference

Alfresco DevCon 2019 David Miller Presenting ArkCase

The Alfresco DevCon 2019 annual conference is scheduled at the end of January 29-31, 2019 in Edinburgh, Scotland.

DevCon 2019 is an international developer conference entirely dedicated to Alfresco technology. The goal of DevCon is to increase technical know-how, help Alfresco developers build their personal networks, and hopefully get developers working together on different projects.

Armedia’s senior software lead David Miller will attend and present at the conference.

He’ll be talking about Alfresco as a part of a larger system of systems. Which is usually the case with Alfresco. He’ll show how Alfresco’s Audit Module and REST APIs enable seamless integration in these larger ecosystems. From Audit events to Record Management to Process Integration. Dave and team have created a bidirectional sync between ArkCase and Alfresco providing an open source case management solution that takes advantage of the Alfresco full suite of tools to include Alfresco Desktop Sync, Alfresco Outlook Client, Alfresco Mobile, etc.

The goal of the presentation, as Dave says, is to “give your customers the best of all worlds – a consistent view across all tools.”

If you see Dave at the conference, feel free to approach him and talk to him. He’s enthusiastic about Alfresco and loves helping others learn how to do more with it.