Modern Case Management: How Innovative Human Resources Departments Manage Incident Reporting

Modern Case Management: How Innovative Human Resources Departments Manage Incident Reporting

Usually people think of the Human Resources departments when there is a new hire or there is a problem with someone in the organization. Both big and small HR teams own the task of improving and maintaining the quality of work environment for all employees. Whatever the scenario, taking a look at HR from a Case Management perspective can reveal some interesting tips to do HR much more effectively.

Taking this big world of challenges and putting it on a small screen is a great example of how HR departments can make this a manageable task.

The need for smart  software often includes effective case management that provides real-time data tracking to improve effectiveness and gain efficiencies.

Innovative Human Resources Departments

With that in mind, use ArkCase – a configurable case management platform that can be extended to support all kinds of organizations. ArkCase is secure platform that can be deployed in the cloud or on-premise. HR departments like many other departments within an organization need transparency, collaboration, document management, reporting, analytics, workflow and much more,  so ArkCase provides this as core capabilities.

Understanding the need to support a mobile workforce, ArkCase is mobile friendly supporting the ability for the team to work from the office, home or any other place with an Internet access.

Managing HR Cases With 100% Data Security & Protection

We constantly put ourselves in the HR department’s hands with confidential and private information; therefore, ArkCase supports HIPAA and HITECH compliance requirements for your data securely. If records management requirements like DOD 5015.2 is needed, ArkCase integrates with CMIS compliant ECM platforms to include Alfresco, Documentum, and SharePoint to name a few. We have also obtained an Authorization to Use for our FedRAMP cloud environment on AWS which includes Alfresco, ArkCase and Ephesoft. This environment provides a secure cloud solution with the latest procedures and controls outlined by the government.

Managing HR Cases With 100% Data Security & Protection

Thanks to this software infrastructure, HR departments can focus on mission-critical programs and services such as tracking client admission, managing case treatments and outcomes without worrying about the technical aspects of managing cases within the organization.

ArkCase can reduce the overall HR administrative footprint by lowering department expenses, eliminating all risks from data management and significantly improving the productivity of your HR department.

Improving The “Client” Experience Management With Real-Time Reports

Department heads are positioned between the worker, client or customer and general management. Making the organization work properly requires a lot of data, from a lot of sources, from a lot of entry points. Making sense of all this data is, a challenge.

What you need is an effective software that replaces the cluttered data-tracking with a performance management mechanism specifically tailored to your agency’s unique objective and its ultimate mission. By giving a concise and accurate measure of impact, the ArkCase helps your HR department to drastically improve management of cases and proper reporting for both clients and management.

ArkCase reporting is completely customizable so you can configure reports to track your KPIs. ArkCase can support you taking your HR department to a whole new level with its real-time reporting solutions and other features that can be configured to your organization’s specific requirements.

With all these features, workers can leave all technical challenges to ArkCase, and focus on the real job: making teams, departments and organizations working smoothly, so that each person is optimally productive and happy while doing the mission-critical tasks.

CMIS Integration – Integrating FileNet with SharePoint 2013

CMIS Integration – Integrating FileNet with SharePoint 2013

Recently, our team has been working on a series of CMIS Integrations. This video demonstrates the use of the CMIS components that we developed and used to integrate FileNet with SharePoint 2013. This integration has been packaged into SharePoint.

During the video, you’ll see how to connect to FileNet, to browse the repository, to create a folder, to create documents and as well to preview documents and to download documents.

CMIS Integration – Integrating FileNet with SharePoint 2013

VIDEO- Alfresco CMIS Integration- A Sneak Peak

For a few months now, I and our fellow team members have been working on developing a CMIS integration to seamlessly allow for Alfresco to be accessed from other platforms. This video demonstrates the components that we built on top of the standard CMIS 1.1 and that we packaged in different platforms like Sharepoint 2013, Sharepoint 2010 or Drupal.

Using these components, you can browse your repository, find your documents, upload documents by drag and drop, edit-online or use full text or advanced search. This video focuses essentially on the integration with Alfresco, but it can be used with any CMIS 1.1 compliant repository. Complimentary to these components, we created as well a filtered search component. This one is only compatible with Alfresco but with any versions. Use this component, you can use a full-text search and filter the result using metadata like file type, creator, creation date or file size.

These components have been built only with JS, HTML and CSS files, so it’s why it’s so easy to repackage in other web platforms. Moreover, we really built it to make them highly customizable. Depending on your use case, you can customize these components to display relevant metadata, to focus on a specific folder, to add a new filter and a lot more.

For more information about our CMIS integration with Alfresco, Join us next week in San Francisco for Alfresco Summit 2014!

CLICK HERE to register for this event.

Drupal/ Alfresco Integration is The Word on the Street!

The excitement is palpable. The benefits of a Drupal/ Alfresco integration are considerable, both from a developer and an end-user’s perspective. And users of one of these open source systems have already recognized this.

So, what are the two system’s at play in this powerful migration? Drupal is the open source standard for web content management that currently powers millions of websites and applications world-wide. Drupal is built and supported by a vast community composed of millions of users from countries around the world.  Alfresco, on the other hand, is the industry- leading open source standard for Enterprise Content Mangement. Alfresco also has a strong relationship with the open source community as numerous customized apps have been integrated on top of this extremely robust platform and repository.

The combination of Drupal and Alfresco in an integrated solution results in a combined content publishing and document management system that truly is the best of both worlds.  Still, what are the specific benefits of using Drupal and Alfresco in conjunction with one another? Let’s take a look at two different perspectives:

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The latest word on SharePoint 2010 and CMIS REST bindings

A while back I described the problems I had checking files out of SharePoint 2010 using CMIS REST bindings (more specifically, using the excellent Apache Chemistry OpenCMIS client API for CMIS). At the time, it seemed odd to me Microsoft would release a CMIS stack missing this critical feature.

Since then, I learned the SP2010 CMIS stack’s REST bindings do provide a way to check files out; so the feature isn’t completely broken after all.  However, SP2010’s approach doesn’t seem compliant with the CMIS standard.  So, although it works and it is RESTful, it will never be supported by general-purpose CMIS tools such as OpenCMIS.

Below is a sample message sent by OpenCMIS to check out a document using the REST bindings.  This message is CMIS-compliant, and does not work with SP2010:

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