File this under: “what the …”, “huh?!”, “is this ECM related…”, or “let’s bear with it for a bit, it may go somewhere…”.
So for those of you who may not have heard: The Andy Fastow Story is a far-fetched, weird and wonderful fantasy about a man who single-handedly (well almost…with a little help from a few close golfing buddies: Jeff, Ken, Michael, Rick, Ben and David, amongst others) brings down a giant company, nay, a whole industry, tailspins an entire country into recession, causes the loss of tens of thousands of job and billions of dollars of people’s savings, illegally bags tens of millions of dollars for himself and his best buddy Michael, etc… In this little tale, our hero Andy is magically transformed from an Ordinary Joe to Financial Genius with the help of his friend, and self-anointed god, Jeff. Andy then gets to make up “Andy’s World”, where everything is always wonderful for him and all bad things in the real world are shoved into a box called LJM and then a bigger box called LJM2 (and a couple of broken down pales called Chewco and Raptor). In Andy’s World, Andy and Michael get to make up all the rules. Everybody is invited to play in Andy’s World—at a fee. Everybody will win a participation prize. Everybody will lose a whole helluva lot. Errr, except for Andy and Michael of course—they always win. Until one day, when a nosy stranger starts asking questions like “Andy, how do you do it? …like, can you teach me how to stick really bad things into an ordinary box just like yours and have them just disappear and make me loads of money just like you?” Well, one thing leads to another and this nasty thing called the SEC starts poking and prodding Andy’s World, bugging Andy and asking him the same kinds of stuff; except this SEC thing is scary and has some gnarly militia working for it. The nerve of the SEC questioning whether Andy is on the up and up! Of course, just like all good fantasies, after a bout of the uglies (a little public humiliation and a few years outside the comfort of Andy’s World—chilling in an institution near Colorado), our hero rises at the end and gets to fight another day (presumably with some of those millions he bagged earlier). Unfortunately his friends, well except Michael again, didn’t do so well: poor Ken died, Ben and Rick went to jail, David became known as the world’s most infamous shredder, and Jeff was vilified around the world and got blamed for everything bad in Andy’s World. Oh, and, like millions of people’s lives’ got permanently messed up.
Pretty good story, eh?! I’ve even heard some rumors that it’s loosely based on real life…
Of course the moral of the Andy Fastow Story is that we don’t want another Andy Fastow story. Actually, no more stories at all of that genre. Sadly, it seems to be a trite plot prone to repeat. Who can forget the Bernie Ebbers or the Dennis Kozlowski Story? Or the Lehman and AIG Show? Don’t even start with Maddof! So many copycats, it’s hard to keep track.
The answer to stop these stories, one presumes, is to put in place some controls. Tools that support the controls. And, a scary, ugly and expensive editing process affectionately called the threat of eDiscovery. Oh, and a whole bunch of government type people, lawyers, accountants, bankers and consultants. Now, surely there will never be another Andy Fastow Story. There will never be another Arthur Andersen willing to edit another Andy Fastow Story. In fact, we won’t even need to have any more authors or heroes for these kinds of stories. Our tools will auto-document happy stories where everyone wins and everyone is treated fairly. So, that’s where ECM comes in!
Unfortunately, it seems, again, that reality is just not complying with our carefully thought out plot. Dang! In spite of noise to the contrary, and HUGE vendor propaganda promoting the discovery of gold reincarnated in the all signing, all dancing eDiscovery products tied to ECM solutions, it seems there is a “fiction gap” between is and would-like to be. In fact, records management en-masse (which one would presume to be a precursor to eDiscovery products) is seemingly not much more than email archival these days. All this seems to point to the obvious. What’s the subtext here?
Perhaps the subtext is in the incentives and disincentives. eDiscovery, empirically, seems to be a dance. The goal really is not full discovery or going to court—that would be insanely expensive for most organizations—but a happy settlement, which would be less insanely expensive. Of course to get to the settlement, you still need some level of eDiscovery…to know what is insane and what is less insane! Now, what if eDiscovery were easier? ECM, records management, search and eDiscovery tools all working in unison. A nirvana to be sure. But, would that not potentially lead to greater exposure of being discovered? Would the disincentive of the lengthy, costly and archaic discovery process now be replaced with the incentive of protecting yourself through the same lengthy, costly and archaic discovery process?! Certainly the US government (through the FRCP; Federal Rules of Civil Procedure) doesn’t hope so. In fact, since the December 1, 2006 amendments to the FRCP, effectively dealing with eDiscovery is very much supposed to be on the legal and corporate roadmap of most organizations; moreover they have the burden of responsibility for adequately managing discoverable information at their own cost.
So, where does that leave us? In the spirit of Mr. Fastow and company, I suspect somewhere between pay now or pay later…which is to say, little evidence of much competence at this time. In my opinion, effective and somewhat efficient eDiscovery is directly tied to successful deployment of ECM—properly indexing, managing, storing, retrieving and archiving information, and a streamlined implementation of Records Management—identifying, classifying, retaining and disposing of formal records based on corporate and regulatory compliance policies. I’m sure the eDiscovery vendors would not entirely, or possibly at all, agree with some of these assertions. But then again they may have incentives not to…