In the IT project world, conversations are technically based. In the business world, focus is on applications and business needs. This can (and often does) lead to the true personal value of these systems being overlooked.
Armedia had been awarded a contract with FederalConference.com (FedCon) who was in need of a system to aid them in event management after a sudden increase in their workload. This increase came after FedCon was selected for the Army Strong Bonds program, which orchestrates 3,000 events every year. This increase to FedCon’s events meant that they needed a system that must:
- Drive increased efficiencies throughout the Event Management Process
- Enhance Office Automation
- Provide real-time 24/7 access
- Standardize records keeping and centralization of event files
It was clear that FederalConference.com needed software for case management to help them with their issues.
These requirements were all met by Armedia’s distinguished staff of professionals who implemented Armedia Case Management (ACM) as a solution to increase efficiency across the board.
So far, this project was sounding a lot like the others the team had completed since I had come on board. That is, until I learned more about the client.
Army Strong Bonds is a unit-based, chaplain-led program which assists commanders in building individual resiliency by strengthening the Army Family.
The core mission of the Strong Bonds program is to increase individual Soldier and Family member readiness through relationship education and skills training. These training sessions are held in an offsite location in order to maximize the training effect. These retreats are orchestrated through FederalConference.com and aim to build the strength of families who have to endure the stresses of military life.
The true value of this project became clear to me the more I learned about Army Strong Bonds that not only are our systems improving business processes, but also helping improve the quality of life of our Armed Forces and their families through better organization of these events.
This project illustrates that there is more than “improving efficiency and increase office automation.” It shows how valuable these systems can really be in the context of improving the way we work, but also in the way we live.