Challenge
“The Public Defender Service for the District of Columbia (PDS) wants to keep clients positioned to take advantage of changes in the law and changes in technology or science that have potential benefits, and PDS wants to operate efficiently so that clients can more easily be served effectively.”
– Director Avis Buchanan, Director’s Letter, PDS DC FY 2016 Annual Report
The ArkCase Solution
PDS partnered with Armedia to digitize/scan their mission records contained in 29,000 boxes. Armedia implemented a cloud-based case management solution using ArkCase that completely eliminates manual and paper-based information management.
Champions can get back to championing
It typically takes 24 to 48 hours for a counsel to retrieve paper case files from storage. Then another 4 to 24 hours to review and find the right information contained in those paper case files. For the average case, a counsel must search within more than 10 boxes. This was painful. With Armedia and ArkCase, PDS can now do in seconds what took them days, helping them to be in your corner and be a champion of liberty.
