FOIA/Public Records

Using the ArkCase Open Source Case Management Solution, Armedia built a FOIA solution that helps agencies get more work done, under budget. ArkCase provides the technology stack, while the FOIA Module provides the needed business-level functionality, allowing FOIA agencies to tackle the growing FOIA challenges effectively.

ArkCase – FOIA/Public Records Software


Problems Agencies Face

“The president has committed to creating an unprecedented level of openness in government,” said Rep. Jason Chaffetz, R-Utah, chairman of the House Oversight Committee. “But that’s not the case when it comes to filling FOIA requests.” FOIA agencies face problems like:

  • Responding efficiently and quickly
  • Providing continuous visibility to stakeholders
  • Manually processing paper requests
  • Efficiently creating response correspondence
  • How to do more with less

How ArkCase Solves Those Problems

  • Streamline the collection of FOIA requests from many channels (phone call, fax, letter, email, or web form)
  • Deduplicate request at origination to reduce workload
  • Route FOIA requests quickly and efficiently through a queue review process
  • Generate annual and periodic reports (i.e. DOJ and Vaughn Index reports)
  • Tailor to your agency’s review and approval
  • Collect confidential information, redact or “black-out” with configuration exemption codes
  • Bundle up responses for immediate electronic delivery based on the Requestor’s preference
  • Seamlessly integrate with you payment processing service (i.e.

ArkCase FOIA Demo –
See One Of The Best FOIA Software In Action:

Features And Benefits Of ArkCase FOIA/Public Records Management Software 

  • Lower your total cost of ownership with our FedRAMP cloud solution
  • Protected information through role-based security and built-in redaction exemption codes
  • Ability to search for critical information
  • Faster assembling of correspondence and response packaging for efficient delivery
  • Reduced risk of lost information
  • Increased workload capacity
  • Improved sharing of information
  • Centralized processing from multiple request channels: web, fax, paper
  • Compliance with security and records retention





Armedia has experience with a number of Case Management technologies, including:

  • ArkCase 
  • ArkCase on Cloud (AWS)
  • Documentum xCP
  • Appian
  • IBM Case Manager