Solutions

FOIA/Public Records

Using the ArkCase Open Source Case Management Solution, Armedia built a FOIA solution that helps agencies get more work done, under budget. ArkCase provides the technology stack, while the FOIA Module provides the needed business-level functionality, allowing FOIA agencies to tackle the growing FOIA challenges effectively.


 

Problems Agencies Face

“The president has committed to creating an unprecedented level of openness in government,” said Rep. Jason Chaffetz, R-Utah, chairman of the House Oversight Committee. “But that’s not the case when it comes to filling FOIA requests.” FOIA agencies face problems like:

  • Responding efficiently and quickly
  • Providing continuous visibility to stakeholders
  • Manually processing paper requests
  • Efficiently creating response correspondence
  • How to do more with less

How ArkCase Solves Those Problems

  • Streamline the collection of FOIA requests from many channels (phone call, fax, letter, email, or web form)
  • Deduplicate request at origination to reduce workload
  • Route FOIA requests quickly and efficiently through a queue review process
  • Generate annual and periodic reports (i.e. DOJ and Vaughn Index reports)
  • Tailor to your agency’s review and approval
  • Collect confidential information, redact or “black-out” with configuration exemption codes
  • Bundle up responses for immediate electronic delivery based on the Requestor’s preference
  • Seamlessly integrate with you payment processing service (i.e. pay.gov)

ArkCase FOIA Demo

Features And Benefits

  • Lower your total cost of ownership with our FedRAMP cloud solution
  • Protected information through role-based security and built-in redaction exemption codes
  • Ability to search for critical information
  • Faster assembling of correspondence and response packaging for efficient delivery
  • Reduced risk of lost information
  • Increased workload capacity
  • Improved sharing of information
  • Centralized processing from multiple request channels: web, fax, paper
  • Compliance with security and records retention

 

 

 

Technologies

Armedia has experience with a number of Case Management technologies, including:

  • ArkCase 
  • ArkCase on Cloud (AWS)
  • Documentum xCP
  • Appian
  • IBM Case Manager