Problems Agencies Face

Correspondence management problems can include:

• Lost correspondence
• Inability to search correspondence or attachments
• Lack of organization
• Hard to use tools
• Inefficiency

It provides key features such as searching, version control, revision history, and document security. A correspondence management tool can reduce risk by enabling effective governance of corporate information.

Armedia can support your correspondence management requirements, from needs assessment and solution implementation, to migration from legacy systems. With extensive knowledge in multiple correspondence management technologies, Armedia’s staff of professionals help organizations ensure that the solution they implement is the best fit for them.

Challenges

Each organization has a unique set of correspondence management challenges. Old correspondence may be stored on paper or in obsolete repositories, requiring a data migration plan. Your current system may be out of date, or incompatible with other systems in your business solution, requiring custom tools to integrate them and connect them to new components.

Armedia Correspondence Management Services

Armedia can help you design a new solution or improve your existing correspondence management system. Armedia has over 15 years’ experience supporting industry and government solutions. We can help you analyze your needs and design a correspondence management solution that will save you time and money. Armedia can provide support through:

• Template design
• Tools analysis
• Business analysis
• System architecture
• Custom user interface design
• File plan and metadata design
• Search design and implementation
• Project management

Technologies

Leveraging ArkCase and Alfresco, Armedia has implemented a Correspondence Management accelerator that provides the following capabilities:

• Personalized Dashboard
• Correspondence Templates
• Document Management
• Queue Management
• Search and Reporting
• Workflow
• Document Annotation and Redaction
• Records Management integration

Problem Agencies Face

The coronavirus pandemic caused more than 9.5 million American workers to lose their jobs, with about 4 million out of work for half a year or longer.

In response, Congress passed the American Rescue Plan Act. The act provides $2 billion in funding to the U.S. Department of Labor to promote equitable access to and timely payment of benefits by reducing backlogs in the unemployment insurance system. Portions of the allocation also are dedicated to modernizing antiquated state UI systems so states can respond to rapidly changing laws and economic conditions, and to preventing and detecting fraud. (Source)

With a record amount of unemployment insurance claims being submitted, agencies need modern systems to reduce the backlog of claims, detect and prevent fraud, and distribute timely payment of benefits.

We can provide State Workforce Development agencies (state unemployment office) solutions and technical consulting to:

• Address the surge of claims and benefit requests
• Make data easily available to employees and speed up decision-making
• Distribute benefits equitably in an efficient manner
• Verify claims and benefit requests are valid and from eligible people

We have multiple technologies to help your agency ensure unemployment benefits are going to legitimate claimants and create a more efficient and productive system. Whether you’re seeking digitalization of your applications, or an automated workflow from claimant to agency response, we’re ready to help.

Our FedRAMP® Authorized Offerings

Problems Agencies Face

Like you, our customers are being asked to do more with less while staying compliant and managing for growth.  Many are turning to Armedia to securely manage their content repositories in a cost-effective way allowing them to spend more time focused on the organization’s mission.  Let Armedia use its almost 20 years of experience in Information Management help.

• Stop worrying about hiring and retaining expensive and certified Information Management talent
• Stop worrying about seasonal surges in demand
• Stop worrying about disaster recovery given the increased number of natural disasters

We are all about the “easy” button says James Bailey, President & CEO of Armedia.  We will work with you in your unique way:

• Do you own license keys?  No problem, we will migrate you to a single tenant cloud instance and maintain the environment.
• Want to modernize? No problem, we will work with you to understand your functional and non-functional requirements to propose the best solution.  We will then migrate you to that environment ensuring that your existing systems remain operational and supported.

Armedia has the partnerships and experience — Alfresco, ArkCase, Box, Captiva, Ephesoft, IBM FileNet, Microsoft SharePoint, Nuxeo, OpenText Documentum, and Oracle UCM — to support your individualized requirements.  Since 2002, we have lived and breathed content and information management.

Challenges Agencies Face

• Slow or obsolete complaint management tools
• Inability to track and collaborate on complaints
• Lack of visibility into workloads and priorities
• Lack of reporting and auditing functions
• Ineffective search tools
• Difficulty accessing via mobile devices
• Inability to integrate with other systems.

• Allows you to easily access and update complaint files
• Supports collaboration by authorized user
• Allows users to access using the device of their choice
• Full featured document and records management capabilities
• Lets you customize templates for quick responses to all types of complaints.

In a well-designed complaint management system, users and supervisors can access or control access to content based on user roles, and collaborate as needed to expedite complaint resolution. It will provide personalized dashboards and reports to give stakeholders much needed insight to make decisions.

Armedia can help! We have designed and delivered proven complaint management systems and would welcome an opportunity to provide you a demo.

Benefits

• Improve effectiveness with collaboration and intuitive reporting
• Open structure that integrates with other software
• Flexible workflows and response templates
• Quick and simple Reports and Audits
• Workload and Priorities overview
• Work-Anywhere, from any device

Why Work With Armedia For Your Complaint Management Needs?

Each organization has a unique set of complaint management challenges:

• undocumented requirements,
• limited budgets,
• compliance with security and records management,
• data migration,
• integration with 3rd party systems, etc.

Armedia will work with you to understand your requirements and constraints to propose a complaint management solution that works for your organization.

Armedia has over 19 years experience helping businesses and government agencies with scalable, reliable, cost-effective Complaint Management Solutions.

Leveraging the Armedia Way, a CMMI Level 3 appraised process, we will work with you to understand your requirements and develop a project road map. Then, incrementally and collaboratively we build an intuitive and secure complaint management solution that is a perfect-fit for your need. And lastly, we provide in-house training and support for your team, once the solution is deployed.

Problems Agencies Face

• Inconsistent application of business rules
• Lack of visibility into processes
• Lower productivity
• Difficulty collaborating
• Inability to integrate with other systems.

The successful implementation of a BPM system leverages common principles for Enterprise Content Management across business lines and establishes a scalable architecture that increases the intelligence and the value of information assets for your business.

Armedia’s unique combination of skills, approaches, assets and tools help develop and operate scalable, efficient and agile business processes to deliver immediate and long-lasting value. By leveraging our insights into the business process and analytics of our client’s content and applying our proven delivery methodologies, we deliver systems that add intelligence and context to business content and will drive business success.

Challenges

The right BPM solution takes your unique challenges into consideration. They can include your incumbent systems and processes, diverse locations, multiple user roles and security requirements.

Armedia BPM Services

Armedia can help you design a new solution or improve your existing BPM system. Armedia has over 15 years’ experience supporting industry and government solutions. Working with Armedia you can achieve your optimal BPM solution through:

• Business analysis
• System architecture
• Agile development
• User interface design
• Alfresco architecture
• Java development
• File plan and metadata design
• Search design and implementation
• Project management

Technologies

Armedia has experience with a number of technologies including:

• Alfresco Activiti
• Metastorm business process suite
• Adobe LiveCycle
• IBM Process Server
• Alfresco Share
• SQL server